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Need Help?

For more information about your current medical benefits or to get help with making your own elections online (cannot enroll for you):
Contact Health Coach from GE
Phone: 1-866-272-6007

To enroll by phone, verify dependent eligibility, payroll contributions and other related questions:
Contact GE Benefit Center
Phone: 1-800-252-5259

Your Rights and Protections Against Surprise Medical Bills
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Health Coach from GE

 

Overview


Health Coaches can help you find in-network hospitals and doctors, understand your diagnosis and treatment options, and help with your medical plan claims and billing issues - at no cost!
 

When it comes to your health, you need answers


Since 2006, Health Coach's specially trained nurses, backed by a team of doctors and other service professionals have helped tens of thousands of GE employees and their family members deal with chronic illness, medical conditions, and claims issues. Today, Health Coach offers even more ways to support you with expert guidance and world-class medical resources.  

Support with medical issues
Your Health Coach can assess your situation, answer your questions, and connect you to a broad range of resources — at no cost to you and your dependents enrolled in a GE medical plan.

Support for benefit and claims questions
In 2012, a service was introduced to help you understand and resolve coverage and claims issues in your GE medical plan. To date, Health Coach has resolved thousands of cases on behalf of GE members. Experienced representatives can assist you by working as a single point of contact between you, your insurance carrier, and your health care provider until the matter is resolved.

When you need help, call 1-866-272-6007.
 

Five reasons to call Health Coach from GE


1. Find high-quality providers - including after-hours care.

2. Understand your diagnosis and treatment options

3. Access Centers of Excellence programs - including Hip & Knee, Maternity and more!

4. Get help resolving medical claim issues 

5. Utilize your Employee Assistance Program (EAP) benefit

Health Coach is available weekdays from 9 a.m. to 7 p.m. Eastern time and 24 hours a day, 7 days a week for urgent after-hours care questions and options.
Q. Does GE have access to what I discuss with Health Coach?
A. Health Coaches are independent resources hired by GE. Your privacy is completely protected.

Q. How does Health Coach know the right answers?
A. The medical experts at Health Coach tap into a list of trusted resources including:
  • Nationally recognized medical experts
  • Specialty societies and national organizations such as American College of Cardiology and American Cancer Society
  • Government agencies such as the U.S. Department of Health & Human Services.
Health Coaches will pull all of this information together and review it with you, so you can make the right health care choices for you and your family.

Q. Who is Health Coach from GE?
A. Health Coaches are specially trained nurses, supported by a team of doctors and other service professionals. Your Health Coach will discuss your health care questions and concerns, and can also conduct research for you using a range of resources, including specialty resources that only health professionals may access. Additionally, Health Coach’s benefits and claims support service is staffed by experienced representatives who can help you understand and resolve coverage and claims issues in your GE Health Choice or GE Health Benefits medical plan.

Q. Why is GE offering Health Coach?
A. GE wants to help you make informed health care decisions and, in turn, spend our health care dollars wisely and on high-quality services.  Health Coach from GE is a confidential toll-free phone service. It is available to U.S. based GE employees and pre-65 retirees enrolled in a GE Medical Care Option (GE Health Choice, GE Health Benefits, GE Health Care Preferred, GE Health Care Select, GE Medical Benefits or a GE-offered HMO).
Actions

Three ways to contact Health Coach from GE:

1. Call 1-866-272-6007
2. Submit a Secure Email Form 
3. Use the chat feature at 'Chat Now' or text 'chat' to 58647